Contact Raintree Village Water Restoration

What's safe to do before the crew shows up in Raintree Village?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• A floor drain that's pushing water up is a sign the sewer line is backing up. Keep that area closed off and avoid flushing toilets.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• If heavy rain is pushing water in, move valuables up and away from the walls where it's coming through.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What should you have ready when you call Raintree Village Water Restoration?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Where the water is coming from, and whether it's still running.
• Whether the water came from inside the house or from outside.
• If anything stored in the basement is sitting in water.
• When it started, even if it's a guess.
• The age of the house, if you know it. Homes in Raintree Village date mostly from the 1980s to 2000s, and the decade tells the crew what kind of pipes to expect.
• Whether you were able to reach the breaker panel.
• The name of your insurance company, if you've already decided to file.

Short answers are enough, since the crew will look at everything again in person.

What happens on site after you call?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about Raintree Village homes help the crew plan?

Raintree Village homes from the 1980s to 2000s tend to have copper supply lines, and leaks often start at fittings or appliance connections. You'll see ranch, split level, two story and colonial homes across Raintree Village. Most homes here have basements, which is where water usually collects first, whether it's from a pipe or from the ground. Some parts of Raintree Village sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Older homes in the area can still have galvanized supply lines, which corrode and narrow over time. Tell the person who answers what you know, and the crew will take it from there.

Is your neighborhood in the Raintree Village service area?

Homeowners in these parts of Raintree Village use this page:

• Raintree Village · built mostly in the 1980s to 1990s, most with basements
• Raintree Village at Hickory Stick · most with basements

If you're just outside Raintree Village, in Smokey Row Estates, Providence Green, Olive Branch Manor, Hunters Pointe, Featherstone, Hunting Creek, Stones Crossing and Heron Ridge, this is still the number to call. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Raintree Village and basement flooding.

What do callers in Raintree Village want to know first?